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  • Student complaints
    https://www.ecu.edu.au/complaints/student-complaints
  • Student complaints

Access, equity and complaints

Access and equity

Our Student Code of Conduct pledges to provide all students with equal opportunities and for a learning environment free of racial, sexual, religious, cultural and physical discrimination. The Code sets out the standards as a list of aims for staff and students with links to policies and processes which are available on the Strategic and Governance Services website.

All students of Edith Cowan University receive the benefits of the appeals and complaints procedures set down on the Complaints Resolution an Integrity web page. Students should note the different procedures for academic appeals contrasted with general complaints, access and equity issues.

Complaints process

Appeals, complaints and grievance procedures are available to all WAAPA and ECU students. These are governed by University Statutes, By-Laws, Rules and Policies.

Students should note the different procedures for academic appeals contrasted with general complaints. WAAPA students have a high level of contact time with their staff. Students should aim to discuss any issues at the earliest opportunity with their staff informally or through the student-staff meetings. Formal procedures are available where a student feels this is appropriate, for more information see the University Student Complaints Policy.VET students can contact external bodies for complaints and appeals regarding their training or RTO:

  • National Training Hotline - 13 38 73

Disciplinary Procedures

All students of WAAPA are naturally subject to the rules and disciplinary procedures of Edith Cowan University. The University Rules can be accessed on the Strategic and Governance Services website.

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